Birkdale AI Monitor

CS Widget -

SMS Consumers -

SMS Customers -

ROI Metrics -

Improvements Inbox -

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AI Resolved

Triage

Sales

Escalated

Filtered

CS Widget Conversations

Product knowledge: - catalogue-verified · - awaiting verification ·

Rate each AI answer so we can improve it. Click Good if the AI got it right, or Fix if it was wrong or unhelpful (you can then add what it should have said). Each answer's sources are listed as grey chips under its reply.

Total Messages

Unique Contacts

SMS Consumer Conversations

Rate each AI answer so we can improve it. Click Good if the AI got it right, or Fix if it was wrong or unhelpful (you can then add what it should have said).

Date	Customer	Phone	Customer Message	AI Response	HS	Rate
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Total Messages

Unique Contacts

SMS Trade Customer Conversations

Rate each AI answer so we can improve it. Click Good if the AI got it right, or Fix if it was wrong or unhelpful (you can then add what it should have said).

Date	Customer	Phone	Customer Message	AI Response	HS	Rate
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Total Conversations

AI Resolved

Deflection Rate

Tickets Avoided

Proj. Annual Saving

Est. Time Saved

Weekly Trend

Week	Total	AUTO	TRIAGE	SALES	HUMAN	FILTERED	Deflection %
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Category Breakdown (Top 15)

Category	Volume	Bucket	Avg Confidence
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Confidence Distribution

Proposals emitted by the nightly improvement agent. Review, approve, or reject.