Birkdale AI Conversations Monitor

All AI-powered customer interactions in one place | Auto-refreshes every 60s

Reviewer: -
CS Widget -
SMS Consumers -
SMS Customers -
ROI Metrics -
Improvements Inbox -
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Total
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AI Resolved
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Triage
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Sales
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Escalated
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Filtered

CS Widget Conversations

Product knowledge: - catalogue-verified · - awaiting verification ·
Rate each AI answer so we can improve it. Click Good if the AI got it right, or Fix if it was wrong or unhelpful (you can then add what it should have said).
DateTimeCustomer MessageAI ResponseBucketCategoryConfContactStatusActionRate
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Total Messages
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Unique Contacts

SMS Consumer Conversations

Rate each AI answer so we can improve it. Click Good if the AI got it right, or Fix if it was wrong or unhelpful (you can then add what it should have said).
DateCustomerPhoneCustomer MessageAI ResponseHSRate
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Total Messages
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Unique Contacts

SMS Trade Customer Conversations

Rate each AI answer so we can improve it. Click Good if the AI got it right, or Fix if it was wrong or unhelpful (you can then add what it should have said).
DateCustomerPhoneCustomer MessageAI ResponseHSRate
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Total Conversations
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AI Resolved
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Deflection Rate
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Tickets Avoided
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Proj. Annual Saving
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Est. Time Saved

Weekly Trend

WeekTotalAUTOTRIAGESALESHUMANFILTEREDDeflection %
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Category Breakdown (Top 15)

CategoryVolumeBucketAvg Confidence
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Confidence Distribution

Proposals emitted by the nightly improvement agent. Review, approve, or reject.
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Birkdale AI Conversations Monitor | Designed by BrandedAI | CS Widget: Supabase (live) | SMS: Google Sheets (live)